Fri. Sep 22nd, 2023
Degree, Full Time
Harare Jobs
Posted 5 months ago

Consumer Services Manager at The Zimbabwe Energy Regulatory Authority, Hot Zimbabwe Jobs

Location : Harare

Closing Date : 21 April 2023


The Zimbabwe Energy Regulatory Authority (ZERA) is a statutory body mandated to ensure the provision of level playing field for safe, reliable and sustainable energy supply through effective regulation. ZERA seeks the services of a highly competent, professional and result oriented individual who is able to take the organisation to a higher level in the following role

Vacancy : Consumer Services Manager

Key Job Functions

Reporting to the directly to the Chief Executive officer, the Key Job Functions of this position will be to:

  • Provide a direct interface between consumers and the authority with respect to Technical and Economic regulation issues
  • Develop a consumer Education and Awareness strategy in line with ZERA’s overall Strategic Plan
  • Receive and process client complaints on services provided by licenses and ensures that remedies are carried out
  • Carryout ad hoc audits to ascertain whether prices paid by consumers are in line with approved tariffs
  • Monitor various quality standards and tracks performance against standards
  • Monitor the adherence to consumer services standards for the industry, conduct consumer satisfaction research, and prepare reports of findings
  • Liaise with the legal department in the arbitration and mediation of disputes between consumers and licenses
  • Monitor adherence to consumer rights and obligations regarding the provisions and use of energy services

Key Job Requirements

The successful candidates for this position should meet the following criteria

  • Degree in Electrical/ Chemical, Mechanical Engineering or related technical field
  • A Masters’ Degree/ Diploma in Public Administration or Marketing will be an added advantage
  • At least 5 years experience in utility engineering and operations with at least 3 years of the experience being at senior management level
  • Significant experience in at least 2 of the following :
    • Energy Resource Management
    • Distribution systems design, operation and maintenance
    • Energy Economics
    • And Marketing and customer service product development
  • Problem solving and interpersonal skills
  • Achievement and customer service oriented
  • Good judgement to impact and influence
  • High degree of emotional intelligence


Prospective candidates for this position should email their CVs to by no later than 21 April 2023

Note: Only shortlisted candidates will be responded to

Female candidates are encouraged to apply


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