Fri. Sep 22nd, 2023
Degree, Full Time
Harare Jobs
Posted 5 months ago

Consumer Services Manager at The Zimbabwe Energy Regulatory Authority, Hot Zimbabwe Jobs

Location : Harare

Closing Date : 21 April 2023

ZERA

The Zimbabwe Energy Regulatory Authority (ZERA) is a statutory body mandated to ensure the provision of level playing field for safe, reliable and sustainable energy supply through effective regulation. ZERA seeks the services of a highly competent, professional and result oriented individual who is able to take the organisation to a higher level in the following role

Vacancy : Consumer Services Manager

Key Job Functions

Reporting to the directly to the Chief Executive officer, the Key Job Functions of this position will be to:

  • Provide a direct interface between consumers and the authority with respect to Technical and Economic regulation issues
  • Develop a consumer Education and Awareness strategy in line with ZERA’s overall Strategic Plan
  • Receive and process client complaints on services provided by licenses and ensures that remedies are carried out
  • Carryout ad hoc audits to ascertain whether prices paid by consumers are in line with approved tariffs
  • Monitor various quality standards and tracks performance against standards
  • Monitor the adherence to consumer services standards for the industry, conduct consumer satisfaction research, and prepare reports of findings
  • Liaise with the legal department in the arbitration and mediation of disputes between consumers and licenses
  • Monitor adherence to consumer rights and obligations regarding the provisions and use of energy services

Key Job Requirements

The successful candidates for this position should meet the following criteria

  • Degree in Electrical/ Chemical, Mechanical Engineering or related technical field
  • A Masters’ Degree/ Diploma in Public Administration or Marketing will be an added advantage
  • At least 5 years experience in utility engineering and operations with at least 3 years of the experience being at senior management level
  • Significant experience in at least 2 of the following :
    • Energy Resource Management
    • Distribution systems design, operation and maintenance
    • Energy Economics
    • And Marketing and customer service product development
  • Problem solving and interpersonal skills
  • Achievement and customer service oriented
  • Good judgement to impact and influence
  • High degree of emotional intelligence

TO APPLY

Prospective candidates for this position should email their CVs to vacancies@zera.co.zw by no later than 21 April 2023

Note: Only shortlisted candidates will be responded to

Female candidates are encouraged to apply

==

Also on www.hotzimbabwejobs.com

==

Apply for the African Union (AU) Internship Program 2023 HERE.

==

Join Hot Zimbabwe Jobs Whatsapp Group

==
DIsclaimer
: Though we make every effort to verify the authenticity of our posts, We’re in no way affiliated to any of these companies whose vacancies we publish.

Job Scam Alert

Do not pay anything in Job Search .

The Employer should pay you not the other way

Don’t Be Scammed.

SUBSCRIBE on Youtube

Follow Hot Zimbabwe Jobs on Twitter

LIKE US ON FACEBOOK

FOR UPDATES VIA WHATSAPP  CLICK HERE

Click HERE to join Hot Zimbabwe Jobs Telegram Channel

Job Features

Job CategoryChemical Engineering Jobs, Electrical Engineering Jobs, Engineering, Marketing Jobs, Mechanical Engineering Jobs, Public Administration Jobs

Apply Online

loader
%d bloggers like this: