Consumer Services Manager at The Zimbabwe Energy Regulatory Authority, Hot Zimbabwe Jobs
Location : Harare
Closing Date : 21 April 2023
ZERA
The Zimbabwe Energy Regulatory Authority (ZERA) is a statutory body mandated to ensure the provision of level playing field for safe, reliable and sustainable energy supply through effective regulation. ZERA seeks the services of a highly competent, professional and result oriented individual who is able to take the organisation to a higher level in the following role
Vacancy : Consumer Services Manager
Key Job Functions
Reporting to the directly to the Chief Executive officer, the Key Job Functions of this position will be to:
- Provide a direct interface between consumers and the authority with respect to Technical and Economic regulation issues
- Develop a consumer Education and Awareness strategy in line with ZERA’s overall Strategic Plan
- Receive and process client complaints on services provided by licenses and ensures that remedies are carried out
- Carryout ad hoc audits to ascertain whether prices paid by consumers are in line with approved tariffs
- Monitor various quality standards and tracks performance against standards
- Monitor the adherence to consumer services standards for the industry, conduct consumer satisfaction research, and prepare reports of findings
- Liaise with the legal department in the arbitration and mediation of disputes between consumers and licenses
- Monitor adherence to consumer rights and obligations regarding the provisions and use of energy services
Key Job Requirements
The successful candidates for this position should meet the following criteria
- Degree in Electrical/ Chemical, Mechanical Engineering or related technical field
- A Masters’ Degree/ Diploma in Public Administration or Marketing will be an added advantage
- At least 5 years experience in utility engineering and operations with at least 3 years of the experience being at senior management level
- Significant experience in at least 2 of the following :
- Energy Resource Management
- Distribution systems design, operation and maintenance
- Energy Economics
- And Marketing and customer service product development
- Problem solving and interpersonal skills
- Achievement and customer service oriented
- Good judgement to impact and influence
- High degree of emotional intelligence
TO APPLY
Prospective candidates for this position should email their CVs to vacancies@zera.co.zw by no later than 21 April 2023
Note: Only shortlisted candidates will be responded to
Female candidates are encouraged to apply
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