Maitre D x 1 at SAA

South African Airways

Full Time

Harare Jobs

Posted 6 months ago

Location : Harare

Closing Date : 30 November 2022

South African Airways (SAA)

Vacancy : Maitre D

Job Purpose

The role will ensure the provision of a high-quality lounge experience which is a key element of the Airline premium brand positioning and actively manage suppliers to ensure overall operations run smoothly and efficiently whilst conforming to safety, security and audit requirements, ensuring inventory, service standards and quality are upheld to achieve an exceptional overall customer experience. The role will be responsible for building cohesive, top-performing and customer-centric teams.

Principal Accountabilities

Demonstrates an understanding of the Lounges strategy and implements strategy in own area of responsibility
Manage front- and back-of-house operations of Lounge operations
Oversee quality controls; budget management; safety compliance
Manage staff and vendor staff to ensure efficient and excellent service in the lounge by holding scheduled meetings (daily, weekly as required by the operation)
Ensure adherence to food safety and hygiene standards according to Hazard Analysis & Critical Control Points (HACCP) guidelines
Ensure that catering standards and catering specification is adhered to every day, and report any deviations to catering specifications
Ensure that all beverage specifications are adhered to including the serving methodology of wines
Ensure that the lounge and kitchen is clean, inspect all around and point out anything dirty areas to the cleaning company
Contributes to the budget management and containment of costs
Provides recommendations on profitability
Communicate with guests using a clear, respectful and professional language at all times
Oversees the correct application of processes and systems in area of responsibility
Executes work outputs according to customer requirements
Adheres to Governance and Risk Management policies, processes and systems
Ensure professional and consistent one-stop service for passengers visiting lounges
Resolve any problems that arise in lounges including customer queries, ensuring that high quality standard ismaintained
Provide creative ideas to improve the services offered in the lounges
Communicate and liaise findings and any irregularities to the management
Supervise and train reception and 3rd party staff
Ensure Lounge team members uphold Lounge service standards by providing on-the-job training, in-service training and coaching
Liaise with catering company about menu changes
Orders and controls inventory

Qualifications & Experience

Grade 12 (Matric) at NQF level 4
A 3 year diploma in Hospitality Management at NQF level 6
At least 3 years’ proven experience as Maitre-D or Restaurant Manager in a 4 star hotel
4 years proven experience in a full service airline lounge as a team leader/manager

Knowledge and Skills

Good interpersonal skills
Computer literacy
Able to manage stress
Planning and Organising
Assertive
Committed
Responsible/ accountable
Knowledge of Passenger Handling and Check-in, Boarding procedures
Knowledge of the Voyager, Star Alliance and partner programs
Strong knowledge of Customer Service
Leadership skills
Analytical skills
Negotiating skills
Problem solving skills
Communication skills
Understanding of food and beverage specifications and display

Attributes

Effective communication
Technical Expertise
Stakeholder Relationships
Flexibility and Adaptability
Drives Results
Organisational Awareness
Ethics and Integrity
Collaboration
Passion for hospitality
Uphold image and brand of SAA
Professional

TO APPLY

Interested and qualified candidates should send their detailed Resume and copies of relevant qualifications to daicydemas@flysaa.com and cebilenkosi@flysaa.com on or before the 30 November 2022.

Only shortlisted candidates will be contacted

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Job Category

Aviation Jobs, Hotel, Tourism and Hospitality Jobs

South African Airways

South African Airways (SAA)

Vacancy : Maitre D

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