Manager, Client Services x 1 at UZ

Nov 28, 2022

University of Zimbabwe

Full Time Jobs

Harare Jobs

Posted 1 year ago

Location : Harare

Closing date : 9 December 2022

University of Zimbabwe

Vacancy : Manager , Client Service

Reporting to: the Deputy Librarian – Operations

The Manager Client Services will be responsible for coordinating the delivery of client- centered, timely, efficient and effective services that utilizes new technologies to achieve service excellence.

Qualifications, Experience and Attributes

The Applicant should:

Possess a Master’s degree in Library and Information Science or any other relevant equivalent Master’s degree.
Posess a first degree in Library and Information Science or related field.
Have a minimum of five (5) years of relevant post-qualification experience at senior
management level in a University or research library environment.
Possess skills and competencies in the delivery of Information and Digital Skills for undergraduate and Postgraduate students.
Posess good problem-solving and critical-thinking skills and keep abreast with technological trends.
Be a strong team player, able to work collaboratively with various stakeholders to achieve desired outcomes.
Possess demonstrable knowledge of current and future trends in academic librarianship.
Possess good interpersonal and communication skills.

Duties and Responsibilities

Coordinate the development and update of content on the Library Website.
Manage Library Social Media Platforms.
Develop quality assurance benchmarks and Standard Operating procedures (SOPs) the Client Services Division.
Coordinate and promote the use of Assistive Technologies for persons with Special needs.
Coordinate the production of the Library Newsletter.
Coordinate the hosting of Library events and exhibits.
Coordinate the development of Library marketing and promotional materials.
Manage and promote all Library spaces and study facilities.
Conduct regular monitoring and evaluation activities on Library products and services.
Coordinate the commemoration of national, international and cultural days.
Conduct staff performance management.
Perform any other duties as assigned by the University Librarian.

TO APPLY

APPLICATION PROCEDURE

Applicants must submit six (6) copies of applications, including a curriculum vitae, giving full personal particulars which should include full names, place and date of birth; certified copies of national identification, birth certificate, proof of qualifications, employment and experience, current salary, date of availability, telephone number and names and addresses of three (3) referees. Applications should be addressed to:

The Deputy Registrar

Department of Human Resources

University of Zimbabwe

P O Box MP167

Mount Pleasant

HARARE

Or hand delivered to University of Zimbabwe, Administration Block Room 113.

The closing date for receipt of applications is Friday 9 December 2022.

Applications from suitably qualified members are invited to fill the above posts

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