Principal Engineer Digital Services Demand & Service Delivery at Telone, Hot Zimbabwe Jobs
Location : Harare
Closing Date : 21 April 2023
Telone
Vacancy : Principal Engineer Digital Services Demand & Service Delivery
Reporting To:Head Innovation.
Job Description:
Designs, implement and support infrastructure for ICT products & services in line with latest standards, trends, legislation and technology to drive innovation for new products, business lines and technology for TelOne’s product portfolio.
Duties And Responsibilities:
- Leads The Design, Implementation And Technical Support Activities For ICT Infrastructure And Platforms For Production Processing Environment Including Governance, Incident Management, Problem Management And Change Management.
- Oversees The Installation, Maintenance And Support Applications And/Or Its Components And Subsystems, Including 3rd Party Software.
- Analyzes And Resolves Incidents, Problems, Or Known Errors Related To Failures In Application And Supporting Hardware And Software Components.
- Creates And Maintains Complete Documentation Relative To The Support Of ICT Infrastructure And Software.
- Leads In Providing Twenty-Four-Hour Support For Hardware, Applications And Supporting Software.
- Creates And Continuously Updates Management’s Product Prioritisation Matrix And Processes That Utilize Standard And Up To Date Benefits Analysis Technics To Determine The Magnitude By Value
- And Complexity Of The Product/Project Build.
- Investigates And Explores New Technologies For Potential Application Within TelOne Product Or Service Portfolio And Adjacent Spaces, Driving Market Leadership And Portfolio Expansion.
- Leads In The Implementation Of ICT Infrastructure And Platforms For New And Existing Products And Services.
- Develops Tools & Systems To Determine And Measure Digital Services Project Success Criteria To Assist In Prioritization And Ongoing Success Tracking.
- Leads In The Preparation, Presentation And Defense Of Discovery Analysis, Recommendations And Business Cases To Management For Investment Decisions.
- Leads The Digital Services Team Through A Performance Management And Development Process.
Completes All Other Related Tasks As And When Required.
Qualification And Experience:
- A Degree In Business / Telecommunications/ Computer Science/ Information Systems Degree Or Equivalent.
- Post-Graduate Degree /Diploma Is An Added Advantage
- 3 Years’ Experience In Business Lines Analysis Preferably In An Information Communication Technology Environment
- Experience In Service Delivery Management And Product Development.
- Experience Of Data Analysis, With A Good Knowledge Of Relevant Tools And Methodologies
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| Job Category | Business Management Jobs, Business/Strategic Management Jobs, ICT/Information Technology (IT)/Computer Science Jobs, Telecommunications Jobs |