Fri. Sep 29th, 2023
Contract, Full Time
Harare Jobs
Posted 6 months ago

Principal Engineer Digital Services Demand & Service Delivery at Telone, Hot Zimbabwe Jobs

Location : Harare

Closing Date : 21 April 2023


Vacancy : Principal Engineer Digital Services Demand & Service Delivery

Reporting To:Head Innovation.

Job Description:
Designs, implement and support infrastructure for ICT products & services in line with latest standards, trends, legislation and technology to drive innovation for new products, business lines and technology for TelOne’s product portfolio.

Duties And Responsibilities:

  • Leads The Design, Implementation And Technical Support Activities For ICT Infrastructure And Platforms For Production Processing Environment Including Governance, Incident Management, Problem Management And Change Management.
  • Oversees The Installation, Maintenance And Support Applications And/Or Its Components And Subsystems, Including 3rd Party Software.
  • Analyzes And Resolves Incidents, Problems, Or Known Errors Related To Failures In Application And Supporting Hardware And Software Components.
  • Creates And Maintains Complete Documentation Relative To The Support Of ICT Infrastructure And Software.
  • Leads In Providing Twenty-Four-Hour Support For Hardware, Applications And Supporting Software.
  • Creates And Continuously Updates Management’s Product Prioritisation Matrix And Processes That Utilize Standard And Up To Date Benefits Analysis Technics To Determine The Magnitude By Value
  • And Complexity Of The Product/Project Build.
  • Investigates And Explores New Technologies For Potential Application Within TelOne Product Or Service Portfolio And Adjacent Spaces, Driving Market Leadership And Portfolio Expansion.
  • Leads In The Implementation Of ICT Infrastructure And Platforms For New And Existing Products And Services.
  • Develops Tools & Systems To Determine And Measure Digital Services Project Success Criteria To Assist In Prioritization And Ongoing Success Tracking.
  • Leads In The Preparation, Presentation And Defense Of Discovery Analysis, Recommendations And Business Cases To Management For Investment Decisions.
  • Leads The Digital Services Team Through A Performance Management And Development Process.
    Completes All Other Related Tasks As And When Required.

Qualification And Experience:

  • A Degree In Business / Telecommunications/ Computer Science/ Information Systems Degree Or Equivalent.
  • Post-Graduate Degree /Diploma Is An Added Advantage
  • 3 Years’ Experience In Business Lines Analysis Preferably In An Information Communication Technology Environment
  • Experience In Service Delivery Management And Product Development.
  • Experience Of Data Analysis, With A Good Knowledge Of Relevant Tools And Methodologies




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Job CategoryBusiness Management Jobs, Business/Strategic Management Jobs, ICT/Information Technology (IT)/Computer Science Jobs, Telecommunications Jobs

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